Carrier Operations Representative
Operations
Cummings Lodge, East Coast Demerara
Excellent Remuneration Package.
Job Description
As a Carrier Operations Representative, you are responsible for assisting our client’s Carrier Sales and Customer Operations teams, ensuring that load execution is carried out daily in alignment with high quality standards.
Key Duties & Responsibilities
Ensuring all loads are updated with correct driver, tractor, and trailer info the day before pickup.
Confirming team loads have two drivers.
Managing carrier trailer pools and maintaining visibility of trailers on site.
Monitoring and ensuring tech tracking connectivity, escalating issues when needed.
Managing the Carrier inbox in Front, triaging, tagging, and following up on emails.
Updating trailer tracking report as needed.
Monitoring alerts and compliance.
Proactively resolving or escalating issues to Carrier Sales and Account Managers.
Supporting the team by answering phones and transferring calls when required.
Upholding professional relationships with internal teams, clients, and external partners
Requirements
At least 5 subjects CXC including Mathematics and English.
Computer literate with capability in email, MS office and communication tools.
Strong clerical and administrative abilities, including proficiency in managing documents, spreadsheets, and databases.
Must be flexible and able to work on weekends (AM).
Ability to work in a fast-paced environment.
Meticulous attention to detail.
Demonstrates professionalism, positive attitude, and exceptional telephone etiquette.