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Accounts Receivable/Collections Specialist

Finance

Cummings Lodge

Excellent Remuneration and Benefits package


Job Description

The Accounts Receivable/Collections Specialist is responsible for developing customer relationships and collecting invoice payments in a timely manner. They will be self-motivated, independent, and comfortable in a dynamic environment with changing priorities and be able to think and address problems strategically.

Key Duties & Responsibilities

  • Communicate regularly with customers and account representatives via telephone and email related to invoice payments, updating customer information, and other customer service inquiries.

  • Proactively monitor and investigate accounts to locate pertinent information to aid collection.

  • Manage a large portfolio of customers while improving DSO (Days Sales Outstanding) and reducing delinquencies.

  • Regular follow-up on customer overdue accounts and escalate current or potential issues to management.

  • Investigation and clearing of customer payment deductions.

  • Recommend and address accounts for collection and/or bad debt allowance.

  • Support various projects as required.

  • Comply with all company policies, procedures, and directives from management.

Requirements

  • Diploma/ Degree preferably in an accounting-related field.

  • Previous Oracle NetSuite experience preferred.

  • Proficient in MS Office (Excel).

  • Excellent verbal and written communication skills.

  • Strong negotiation and customer service skills.

  • Ability to work independently in a fast-paced environment.

  • Strong attention to detail, organized, efficient, and able to multi-task.

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